PITTSBURGH – Some Mother’s Day dinners become nightmares on Sunday evening after dozens of Red Lobster patrons had been despatched residence with out their meals.
The parking zone of the Red Lobster together with McKnight Highway was filled with shut 100 folks and their vehicles ready for his or her orders.
Lots of them didn’t get the meals they paid for.
A number of the folks within the parking zone had been meals supply drivers making an attempt to maintain involved with their clients.
“I talked to them and mentioned it’s going to take a very long time,” mentioned Khalid Alzahlani.
Others had been ready for on-line orders.
“We’ve been ready for 2 hours and 20 minutes and so they mentioned there’s no approach you may cancel it,” mentioned Ron McAdams. “You possibly can’t cancel it on-line…”
Nevertheless, the lengthy wait become an outright denial when police arrived and a supervisor got here outdoors to inform the gang they wouldn’t be fulfilling any extra orders.
Patrons left pissed off and with out meals.
“I blame Red Lobster,” mentioned John Morrison. “They took far more orders than they may probably fill. I put mine in at 10:30 this morning.”
It wasn’t simply people and households shedding orders, it was supply drivers shedding money and time.
“You don’t receives a commission for the misplaced orders and your time,” mentioned Shanda Welsch.
Red Lobster replied in an e-mail:
“Throughout these unprecedented occasions, we’re grateful for our visitors who proceed to need to have fun with Red Lobster. It’s at all times our purpose to offer our visitors with an important seafood expertise, whereas additionally sustaining excessive requirements for well being and security, together with social distancing. We apologize that a few of our visitors skilled longer than anticipated wait occasions and crowds at the moment and in some cases might have chosen to not wait for his or her orders. To Go orders positioned on RedLobster.com that had been pre-paid and never fulfilled shall be refunded. Company who positioned an order by way of a third-party and want to request a refund ought to attain out to the corporate by way of which the order was positioned.
